Bad attitude

I called Directaxis enquring abiut my account, I am very dissapointed about the consultant called Victor who said Directaxis doesnt allow them to tell customers their name and surname. I ask him if there are 50 Consultants with the name of victor how will I know the one who was assisting me. He didnt even advice me about the information to put on email he just say I must send email. I ask his department he refuse to tell me, please listen to the call. Victor is very rude you can listen to his call and give me a feedback if is the correct manner that he is suppose to serve customers. Or you treat customers with different manners.