SM
Selejane M
1 reviews | Active since Dec 2021
16 Dec 2021, 00:22
Bad and unprofessional service
I have been asking direct axis to make my debit order to be the 22nd bcoz I'm working for the bank my pay date is the 20th irrespective if it's weekend or not .The service provider refused. November the 20th was Saturday so I stopped my debit order to avoid unpaid debit on the 19th then Saturday the 20th I transferred the said amount to their account and emailed to given email address. Collections is calling me every day when I tell their agent I paid they telling to send same to provided and they still refusing to change my debit order.
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DirectAxis's replyOfficial
17 Dec 2021, 09:22Hello Selejane, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. For this debit order run, we’re unable to amend the date as your account is already being tracked. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply17 Dec 2021, 09:22
Official
Hello Selejane, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. For this debit order run, we’re unable to amend the date as your account is already being tracked. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis