Bad and poor customer service

I paid R6324 and R1900 on the 26August 2020 via my FNB banking app to Directaxis by mistake as I changed banking details from Capitec to FNB and most of my debit orders didn't go through in my new account number.

When Standard bank Vehicle finance called me telling me that they didn't receive my payment for August I then started making an inquiry with my bank FNB who then informed me that both payments went to Directaxis account. I call on the Directaxis on the 23 October2020 and that was confirmed, and I was told to submit my ID copy, Prove of payments, and Prove of Residential which it was done same day.

On the 26 I got an SMS saying I must call Directaxis of which I don't like nor approve that method but hey... Their system sucks I tell you they can do better anyway I called them they claimed not to have received my copy of prove of residence I sent two proves after that... I received another sms asking me to call them on the 2 November2020 I called them back this time they claimed not to have received my ID copy lol of which I did send and I head to refer the lady that assisted me to retrieve it from the documents I sent the first time and she got it, and promised me that I will receive a call from their fincial partners FNB who must refund me.

To day I got the same annoying SMS saying I must call them wow... This is disturbing and boring me now I called them and for 11:25 minutes without any response using my own air time. This fincial institutions are failing us big time the level of disrespect of not showing value to their clients is a concerned.

I'm now with behind with one installment in my Standard Bank accounts because directaxis is choosing not to promptly refund my money back and they're busy sending me their annoying please call me massages withoutout proactively answering their phone.

I demand my money to be refunded immediately and this company must change this annoying system of please calls its disturbing and unprofessional and learn to promptly attend to queries. We can't be stressed by our daily life's, work and then we stressed by fincial institutions who not value and appreciate customer!!