SM
Stan M
1 reviews | Active since Jul 2015
25 Jun 2021, 12:09
Bad
I have emailed multiple times and called. No one is available to respond to my query. When emailing customer care/service they say turnaround time is 24 to 48 hours but they don't respond anyway. When I call they keep me in the queue until I run out of airtime. They are quick to accept loans but slow to service they clients. How dissapointing.
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
25 Jun 2021, 14:27Hello Stanley, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get through to our call centre. We have requested that the support team engages with you to resolve any issues you may have. Team DirectAxis
Best regards,
DirectAxis's reply25 Jun 2021, 14:27
Official
Hello Stanley, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get through to our call centre. We have requested that the support team engages with you to resolve any issues you may have. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
25 Jun 2021, 16:40 Hello Stanley,
We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know.
Team DirectAxis
We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know.
Team DirectAxis
Best regards,
DirectAxis's reply25 Jun 2021, 16:40
Official
Hello Stanley,
We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know.
Team DirectAxis
We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know.
Team DirectAxis
Best regards,