Awful customer service from a first time customer.
Very poor service. I app**** for a loan days ago still with no response. No response to emails. Thier people at their call centres are *********** and unhelpful. The consultant even put the phone down on me.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
10 Aug 2022, 09:56 Hello Ashlyn, Thanks for reaching out to us. Please accept our sincerest apologies for the delays and inconvenience caused in trying to complete your application. We have escalated your feedback to our applications support team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply10 Aug 2022, 09:56
Official
Hello Ashlyn, Thanks for reaching out to us. Please accept our sincerest apologies for the delays and inconvenience caused in trying to complete your application. We have escalated your feedback to our applications support team and a consultant will be in contact with you. Team DirectAxis
's updateReviewer Update
11 Aug 2022, 09:42Hi you guys tried phoning me but again cut it before I could answer. I was told I would recieve an outcome today.
's update11 Aug 2022, 09:42
Reviewer Update
Hi you guys tried phoning me but again cut it before I could answer. I was told I would recieve an outcome today.
's updateReviewer Update
12 Aug 2022, 17:34Hi the lady that assisted me hasn't given me the email address to send the documents to. I sent it to Nikki Hill but I don't know if that is the correct 1.
's update12 Aug 2022, 17:34
Reviewer Update
Hi the lady that assisted me hasn't given me the email address to send the documents to. I sent it to Nikki Hill but I don't know if that is the correct 1.
's updateReviewer Update
16 Aug 2022, 12:51Hi I still have not got a decision from you regarding the loan.
's update16 Aug 2022, 12:51
Reviewer Update
Hi I still have not got a decision from you regarding the loan.
's updateReviewer Update
16 Aug 2022, 16:59Yes it was sent yesterday.
's update16 Aug 2022, 16:59
Reviewer Update
Yes it was sent yesterday.