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TJ
Takalani J

1 reviews | Active since May 2016

30 May 2016, 14:53

Aweful service!!!!!!!

<p>I have nver experienced such a disgusting service before in my entire life, I sent everything that was requested of me and still I received no response. I call in and all they can tell me is that I have outstanding docs and the lady is rude and breathing heavy in the **** phone and still could not give an adequate answer with my loan application, I must say that Direct Axis is not competant enough to be involved in this industry of loans/credit. Funny enough you guys sent me a message before I even knew of you. What a ****en waste of my time. Disgusted big time. Please cancel that loan application.</p>

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Replies (9)
DirectAxis
DirectAxis's reply30 May 2016, 15:00
Official

Hi

Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.

Kind regards,
DirectAxis Customer Relationship Management Team

Best regards,

DirectAxis
DirectAxis's reply30 May 2016, 15:01
Official

Hi

Please provide us with your date of birth and mobile phone number.

Thank you,
DirectAxis Customer Relationship Management Team

Best regards,

TJ
Takalani J's update30 May 2016, 15:03
Reviewer Update
ID: *** CELL: *** Please cancel my loan application, especially after reading other customers reviews, I think I am better off.
DirectAxis
DirectAxis's reply30 May 2016, 15:10
Official

Hi

Thank you for the feedback. We will do so and confirm once it has been done.

Thank you,
DirectAxis Customer Relationship Management Team

Best regards,

DirectAxis
DirectAxis's reply30 May 2016, 15:10
Official

Hi

Thank you for the feedback. We will do so and confirm once it has been done.

Thank you,
DirectAxis Customer Relationship Management Team

Best regards,

TJ
Takalani J's update30 May 2016, 15:14
Reviewer Update
I will be awaiting your confirmation of the cancellation urgently! Thank you
DirectAxis
DirectAxis's reply30 May 2016, 15:52
Official

Please send us your date of birth and mobile phone number in order to locate you on our internal systems.

Best regards,

DirectAxis
DirectAxis's reply31 May 2016, 06:59
Official

We are able to confirm that your application was cancelled as per your request.

Best regards,

DirectAxis
DirectAxis's reply31 May 2016, 07:00
Official

Hi

We are able to confirm that a consultant has been in touch with you and resolved the matter.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,
DirectAxis Customer Relationship Management Team

Best regards,