PB
Paul B
1 reviews | Active since Jul 2020
20 Jul 2020, 15:23
Awaits refung
I was under debt review and debt review company overpay them with 3 months installments adding up to over R 6000 . We send all documentation regarding a refund on the 29.06.2020 an still no feedback from them after various e mails to them . The call centre is a nightmare and waiting for hours for a call to be answered.
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Replies (3)
DirectAxis's replyOfficial
20 Jul 2020, 15:58 Hello Paul, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get through to our call centre. We'll escalate the matter to our Debt Review support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply20 Jul 2020, 15:58
Official
Hello Paul, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get through to our call centre. We'll escalate the matter to our Debt Review support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
PB
Paul B's updateReviewer Update
20 Jul 2020, 16:04I want to know how long it is taking to do a refund , surely not 3 weeks
PB
Paul B's update20 Jul 2020, 16:04
Reviewer Update
I want to know how long it is taking to do a refund , surely not 3 weeks
PB
Paul B's updateReviewer Update
22 Jul 2020, 15:14DirectAxis , its been 2 days later and 40 minustes on hold for you on the phone and i still waits for an consultant to contact me. This is THE WORST SERVICE ever seen . I am waiting for my refund !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PB
Paul B's update22 Jul 2020, 15:14
Reviewer Update
DirectAxis , its been 2 days later and 40 minustes on hold for you on the phone and i still waits for an consultant to contact me. This is THE WORST SERVICE ever seen . I am waiting for my refund !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!