EB
Estelle B
1 reviews | Active since Jan 2015
06 Jun 2019, 07:33
AWAITING REFUND
I have been calling since 31 May 2019, all my calls are dropped meaning, I wait in line, then get transferred then call ends, I have lost track of the amount of calls I have made. I have emailed them but have not received a call from the consultant as per the turnaround time indicated. The loan has been settled in full on the 22 May 2019, proof sent and yet they deducted R 596.25. I have requested to be refunded but they have neither responded to my emails or taken my calls. UTTER INCOMPETENCE!
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Replies (2)
DirectAxis's replyOfficial
06 Jun 2019, 09:49Hello, apologies, this isn't the experience we aim to provide. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
Best regards,
DirectAxis's reply06 Jun 2019, 09:49
Official
Hello, apologies, this isn't the experience we aim to provide. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
06 Jun 2019, 13:13We're able to confirm that a consultant has been in touch with you.
Best regards,
DirectAxis's reply06 Jun 2019, 13:13
Official
We're able to confirm that a consultant has been in touch with you.
Best regards,