Await any feedback on Settlement Amounts

I'm currently working overseas and I had send Direct Axis Customer and Collections departments numerous mails in the last two weeks requesting settlement amounts on the two loans I got with them without a single reply. I have asked the wife to phone and request them to respond to mails send to them and every time she waits for longer than 10 minutes with no one answering the phone calls. All I want is just the settlement amounts so that I can settle the accounts I have with them.