KI
Kailie Isaacs-Southgate
1 reviews | Active since Mar 2019
17 Feb 2021, 09:32
Attitude Problems
On the 17th February 2021, i received a call from one of your consultants offering me a loan that i did not apply for by any means. I then asked her where she got my number and she started raising her voice at me. This type of behaviour is unacceptable and very unprofessional. The number that called me was ***.
Please address this with your consultant! wow it was shocking!
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DirectAxis's replyOfficial
17 Feb 2021, 10:55Hello Kallie, Thanks for reaching out to us. We apologise for the poor service you have received from us, we understand your frustration. We have escalated your feedback to the Head of our Loans Department so that they can look into the matter and resolve the issue accordingly. We will let you know as soon as we’ve gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply17 Feb 2021, 10:55
Official
Hello Kallie, Thanks for reaching out to us. We apologise for the poor service you have received from us, we understand your frustration. We have escalated your feedback to the Head of our Loans Department so that they can look into the matter and resolve the issue accordingly. We will let you know as soon as we’ve gathered more information. Team DirectAxis
Best regards,