*@#$%"!
<p>For two and an half weeks I am waiting for a loan to pay out. I phone 3x a week to find out. NO ONE can give me an answer. Last week wednesday the lady phoned and said that she received all docs, all in order. everything has been confirmed. my previous loan is now settled, and the money will be in my acc thursday. GUESSSS WHAT 5 days later I am still waiting. </p> <p> </p> <p> </p>
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Replies (2)
DirectAxis's replyOfficial
18 Jul 2016, 14:47Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply18 Jul 2016, 14:47
Official
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
21 Jul 2016, 07:53Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply21 Jul 2016, 07:53
Official
Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,