RT
Riaan T
1 reviews | Active since Apr 2015
08 Mar 2019, 07:44
Arrogant, self entitled company
They clearly have no respect or consideration for their clients. Spoke to an Arrogant, self entitled consultant by the name of Kanyiso. If this is how you treat your clients, I hope that no one does business with your company any more. This is clearly a one sided arrangement.
Disgusting.
Helpful (0)
Replies (7)0
Replies (7)
DirectAxis's replyOfficial
08 Mar 2019, 08:44Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you.
Best regards,
DirectAxis's reply08 Mar 2019, 08:44
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you.
Best regards,
DirectAxis's replyOfficial
08 Mar 2019, 11:45There is no record of this on your profile. Please indicate which department you are requesting assistance from.
Best regards,
DirectAxis's reply08 Mar 2019, 11:45
Official
There is no record of this on your profile. Please indicate which department you are requesting assistance from.
Best regards,
RT
Riaan T's updateReviewer Update
08 Mar 2019, 13:24WOW, Clearly more ***********, no care staff. You guys pride yourselves on advising a client that all calls are recorded, go listen to your recordings on 07/03/2019 @ 16:50. Please don't waste my time in telling me that there is "no record" of the call with your company, BULL!!!!. BUT ITS CLEAR.... your are covering for your staff,and to hell with the customer.
RT
Riaan T's update08 Mar 2019, 13:24
Reviewer Update
WOW, Clearly more ***********, no care staff. You guys pride yourselves on advising a client that all calls are recorded, go listen to your recordings on 07/03/2019 @ 16:50. Please don't waste my time in telling me that there is "no record" of the call with your company, BULL!!!!. BUT ITS CLEAR.... your are covering for your staff,and to hell with the customer.
DirectAxis's replyOfficial
08 Mar 2019, 14:02We have passed your query onto our Customer Relationship Management Team Who will be in touch with you directly.
Best regards,
DirectAxis's reply08 Mar 2019, 14:02
Official
We have passed your query onto our Customer Relationship Management Team Who will be in touch with you directly.
Best regards,
RT
Riaan T's updateReviewer Update
13 Mar 2019, 15:35WOW.....5 DAYS NOW and still no reply from your company, Pathetic to say the least.
RT
Riaan T's update13 Mar 2019, 15:35
Reviewer Update
WOW.....5 DAYS NOW and still no reply from your company, Pathetic to say the least.
DirectAxis's replyOfficial
13 Mar 2019, 15:57Hello, apologies, this isn't the experience we aim to provide. We will look into the matter and revert back to you.
Best regards,
DirectAxis's reply13 Mar 2019, 15:57
Official
Hello, apologies, this isn't the experience we aim to provide. We will look into the matter and revert back to you.
Best regards,
DirectAxis's replyOfficial
18 Mar 2019, 11:57We're pleased that a consultant has been in touch with you, but if you require further assistance do let us know.
Best regards,
DirectAxis's reply18 Mar 2019, 11:57
Official
We're pleased that a consultant has been in touch with you, but if you require further assistance do let us know.
Best regards,