arrears account

hi there my name is Louise i have a personal loan with directAxis and in lockdown i took a covid protection plan on my loan to cover my instilments for 5 months witch covered me until October 2020 we are now in Febuary 2021 and i get calls every single morning telling me that my account is in arrears witch it is not as they have not released the covid protection funds over for my loan and when they phone me every day I tell them that there is a covid protection on my loan and the funds need to get released they just say ok and put the phone down in my face I have tried calling to get it sorted but nothing gets done I am now sick and tired of saying the same story every single day they call me so I hope mabie now that I have put it on hello peter it mite get sorted . if you need to call me ***