LS
Lucky S
1 reviews | Active since Nov 2025
19 Mar 2026, 10:25
Arrangement not captured
I spoke to an agent trying to make arrangements but I dont see anything captured i keep on receiving messages to say payment will be deducted double why was the original arrangements not captured
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DirectAxis's replyOfficial
19 Mar 2026, 11:48Good day Mr Johannes P Setlau
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team, and a consultant will be in touch with you.
Team DirectAxis
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team, and a consultant will be in touch with you.
Team DirectAxis
Best regards,
DirectAxis's reply19 Mar 2026, 11:48
Official
Good day Mr Johannes P Setlau
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team, and a consultant will be in touch with you.
Team DirectAxis
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team, and a consultant will be in touch with you.
Team DirectAxis
Best regards,