EB
Estelle B

1 reviews | Active since Mar 2009

06 Oct 2016, 15:02

Are there any people working there?

<p>I took out a loan quite a few years ago through directaxis. Since then I have not received one statement. I tried to call but no one answers. I emailed and they told my I owe nothing. I then rep**** and said check again as I am paying more than R3000 per month on a 5 year loan. That was a week ago. Still no response!!! Can someone there please wake up and give some service??</p>

0
Replies (3)
DirectAxis
DirectAxis's reply06 Oct 2016, 15:08
Official

Thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon.

DirectAxis
DirectAxis's reply11 Oct 2016, 11:40
Official

Hello, you'll be pleased to know that all your statements will be emailed to you within the next 15 minutes. You'll also receive a call from a consultant who'll keep you in the loop until everything has been cleared up. If you have any further queries, please email us at ***.

EB
Estelle B's update13 Jan 2017, 12:09
Reviewer Update

I still have not received any statement. I have again phoned and was promised statements and I still do not have them.