DG
Douw G
1 reviews | Active since Oct 2018
05 May 2023, 12:36
Applies for short term personal loan for medical expenses
Applies for short term personal loan for medical expenses. After completing online forms as well as supplying bank statements and to and fro phone calls far 5 days and having loan approved (provisionally), I was just informed via SMS that it was rejected due to not meeting requirements because my income is paid on commission basis, and not via fixed income! INDEED! This fact is not states anywhere on their application and 'commission' is actually an option under their section for deriving your income?! I hope no one wastes time on them ever again!!!
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Replies (1)DirectAxis's replyOfficial
05 May 2023, 13:27Hello Douw,
Thanks for reaching out to us.
Please accept our sincerest apologies for the inconvenience caused in trying to complete your application.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
Please accept our sincerest apologies for the inconvenience caused in trying to complete your application.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
DirectAxis's reply05 May 2023, 13:27
Official
Hello Douw,
Thanks for reaching out to us.
Please accept our sincerest apologies for the inconvenience caused in trying to complete your application.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
Please accept our sincerest apologies for the inconvenience caused in trying to complete your application.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
