SM
Samantha-Joana Masauso

1 reviews | Active since Jul 2015

04 Nov 2015, 08:30

Application getting declined for no reason

I app**** for a consolidation loan online and was declined without reason. Eversince I settled my direct axis account earlier this year this has been the case despite the fact that my credit rating and risk profile are very good. Kindly explain how it is that a consolidation loan for someone with a very good credit profile is rejected? When i was with direct axis i never missed a payment neither did i pay late. Are you blacklisting people with good standing now?

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Replies (1)
DirectAxis
DirectAxis's reply04 Nov 2015, 08:43
Official
Hello Mimi15,

Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.

Kind regards,
Direct Axis Customer Relationship Management Team

Best regards,