Appeal on application

I have received very good service from DA up until they had to apply for a debit order from my Standard Bank savings account. According to the lady they were not authorised to do so. I phoned my bank and they also confirmed it. I did not know that it was not at all possible. A few minutes later i received an sms saying that my loan was declined. The people at my bank however did advise me that DA could arrange a debit order from my Access account which was linked to my Savings account, but they did not even bother to phone me to arrange a payment option. I was willing to pay my 1st installment before the end of the month and arrange with my HR that my salary rather be paid into my access account. What do they do with people who change their banking details?? they deduct the installment from the new account, not the one the salary was paid into when they app****. Why could they not make such an arrangement with me? I would immediately pay the 1st installment ( cash deposit in their account ) even before i receive the loan in my account, and make arrangement with my HR to deposit my salary in my Access account where they can deduct the 2nd installment next month? I do however have an account where my salary is being paid into. The lady at DA who was very friendly ( don't remember her name ) told me that i should have communicated that when i app****, but i did not know about the debit order problem. She said she was going to leave a note for someone from the credit department to contact me. So i will wait