Appauling service.

This company is so bad with customer service. I've been waiting for a loan that I got approved and processed for over a week. Each time I call I'm told they cannot access my account only the agent can. Agent has been sent countless emails to call me back. In the meantime their system sends you endless sms's to call them to finish the process. When you call the number the agent can't help you. What mist you do in the meantime? They can see ive called over 10 times but don't care.