JS
Jacqueline S
1 reviews | Active since Aug 2013
05 Sept 2020, 10:08
Appauling service
It is such a mission to get a settlement letter from them. I have been trying to call without success, every agent hangs up on you after holding for almost 20minutes.
The service is appauling
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Replies (2)0
Replies (2)
DirectAxis's replyOfficial
07 Sept 2020, 16:10Hello Jacqueline We have received your review. Thank you for your settlement payment. Our closure process takes up to 10 business days. We’ll escalate your query onto our Customer care support team and have them send your paid up letter as soon as your account is closed. Team DirectAxis
DirectAxis's reply07 Sept 2020, 16:10
Official
Hello Jacqueline We have received your review. Thank you for your settlement payment. Our closure process takes up to 10 business days. We’ll escalate your query onto our Customer care support team and have them send your paid up letter as soon as your account is closed. Team DirectAxis
DirectAxis's replyOfficial
17 Sept 2020, 08:46Hello Jacqueline
Thank you for your settlement payment. Your account is now closed. We've emailed you a paid up letter to the email address we have on record, please let us know once you've received it.
Team DirectAxis
Thank you for your settlement payment. Your account is now closed. We've emailed you a paid up letter to the email address we have on record, please let us know once you've received it.
Team DirectAxis
DirectAxis's reply17 Sept 2020, 08:46
Official
Hello Jacqueline
Thank you for your settlement payment. Your account is now closed. We've emailed you a paid up letter to the email address we have on record, please let us know once you've received it.
Team DirectAxis
Thank you for your settlement payment. Your account is now closed. We've emailed you a paid up letter to the email address we have on record, please let us know once you've received it.
Team DirectAxis