APPALLING SERVICE

On the 29/09/2018 at about 12:49 I called through wanting to cancel my debit order [because I had bank fees on my account] and was told that it was not possible, without a thorough/understandable explanation I posed questions which the consultant was not able to answer and she wanted to transfer me to the team leader which I refused [IF YOU DECIDE TO REFER ME TO MY CONTRACT THEN YOU NEED TO DIRECT ME TO THAT SPECIFIC CLAUSE IN IT] – then she decided that she was not going to speak to me anymore, just remained quiet despite my attempts to reach out [as she knows that ending a call from her end is not allowed]. I called the all centre again with her still on the other line and requested to speak to the team leader and Saadiqa Rodrigues attended to my call and I had explained my query and the other consultants sub-standard service. I further requested her to listen to the recording and give me feedback which she promised to do so the next Monday the 01/10/2018. I still have not heard from her to date. The 1st call lasted about 45 mins & 17 secs and the last one about 18 mins & 37 secs – it took me almost an hour just to be on a call with you and by the way, this was at a cost to me [time and money]. It is highly disturbing that one would be succumbed to such an appalling service – your staff not taking any responsibility, no willingness to assist, promises not kept and not bothered by their actions at all. IF I WILL NOT BE VALUED AS A CLIENT THEN YOU ARE NOT WORTH MY BUSINESS – I SURELY KNOW WHAT CUSTOMER SERVICE IS AND THIS IS NOT EVEN CLOSE TO IT. 1. I NEED FEEDBACK ON THE 1st CALL, WHY DID THE CONSULTANT IGNORE ME WHILST I WAS STILL ON THE LINE AND TELL ME IF THIS IS THE SERVICE I AM TO EXPECT FROM YOU 2. I NEED TO KNOW WHY Saadiqa DID NOT RETURN MY CALL/ATTEND TO MY CONCERNS AS PROMISED SINCE I HAVE NOT HEARD FROM HER TO DATE