BB
Belinda B
1 reviews | Active since May 2021
26 May 2021, 13:33
Appalling Service
I am disgusted at the non-service received from DirectAxis. I have requested a settlement amount on my account via phone and e-mail to no avail. I requested my e-mail address to be changed via e-mail and on the self service site, and it still has not been done. After making a lump sum payment my monthly payment has remained the same? I have requested an account statement and am still waiting. They are extremely polite when opening your account but after the deal is done the service is non existent.
Highly Disgusted Belinda Botha
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DirectAxis's replyOfficial
26 May 2021, 15:28Hello Belinda, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your settlement letter. There is a technical issue causing our statements and letters to be delayed. We have calculated a settlement and sent it to the email address listed in your review. You should receive it during the course of the day. An account statement has also been sent. Please let us know once you have received this. Team DirectAxis
DirectAxis's reply26 May 2021, 15:28
Official
Hello Belinda, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your settlement letter. There is a technical issue causing our statements and letters to be delayed. We have calculated a settlement and sent it to the email address listed in your review. You should receive it during the course of the day. An account statement has also been sent. Please let us know once you have received this. Team DirectAxis