Appalling customer service from Direct Axis

This review is due to utter frustration, poor service, customer service beyond words and disappointment 😥😥

On Wednesday, 29 November 2023 I managed to settle a personal loan (in full) with Direct Axis and then Direct Axis refers me to there Debit counseling department for a review....this for paying a loan🤐

I have now made serval calls, send emails just to request a final settlement letter AND the treatment I have been getting is appalling. Its like" how dare I settle my account", the call centre operator I actually tried to speak to on Thursday, spoke to me Like I was a dog: rude, shouting and so clueless and unhelpful...... she surely should not work with human beings

My issue is still not resolved....still zero responds from Direct Axis and Im still waiting on a responds

Gerhard Botes