Appalled Service and incompetence

Good day,

I am very frustrated with the level of service and customer relationship I have received from Direct Axis. I got hounded by the collections department for weeks everyday with around 10 calls a day. I eventually spoke to a consultant.

I am apparently in one months arrears. Which is accumulating interest. For the month of April. Just before my Covid Loan took place end of May to end of July. I say I am not. As I have paid April, as I have bank statements proving it and sent through! I complained about my Covid loan ages ago too, where I took out the loan for 3 months yet Direct Axis was debiting my account In May and June. I obviously reversed those debits and spoke to the consultants as you can’t be debiting my bank account as well as my loan account. The 3 months were taken off my Covid loan, and I resumed payments and a debit order from end of August again. How can I be in arrears? Now that I sent proof to collections department - I’m not being harassed anymore but no one bothers to reply to my emails or anything and just keep quiet. This Is DISGUSTING. I also got my monthly statement and the amount is STILL on there and nothing has changed. Please can someone urgently get hold of me. I’ve never missed a payment in 3 years and don’t appreciate this when your accounts departments hasn’t sorted their side out. I want this fixed!