Appalled by Direct Axis

Hi There. Direct Axis is useless. Their service, customer care are **********.

I have had a loan almost for 3 years. Never missed a payment, I app**** for Covid - 19 relief. I was approved and got notice and did the telephonic call for the loan repayment. This was for the 1st June to 1st August 2020. They debited my account. I called as I reversed it. They apologized and said they should be debiting the FNB amount and not my Nedbank.

Since then it wasn’t corrected despite approximately 2 hours in call time to the customer care. About 20 emails to the consumer assist email, Direct Axis customer care and complaints mail address. Not one response.

This is disgusting. I try call and then I get cut off. What the hell. Why is this so hard to do? I’ll keep reversing the debit order until you sort this out.

I’m so furious and annoyed and I wish I never took this loan out with your company.

I want this rectified. Call me on *** and email me on: ***

Lisa