Appaling service by Yonela... im disgusted

I called in to direct axis today to get a letter stating that my loan has been paid. instead I was met with total disregard, and rudeness. <br> <br> im spoke to a lady by Yonela who advised that it will take 10 working days to receive a letter of this nature as my payments only updated on the ***5 and that WESBANK will be required to delete the debit order running off from my account and close the account then only can a letter be issued. <br> <br> yonela was very impatient, didn't listen to a thing I had to say, advised me of info that I didn't ask for and that was relevant to what I had asked. when I confronted her and told her not to speak to me in that manner and allow me to get my point across she placed me on hold. the call lasted for 10mins where I just kept on holding. <br> <br> im very appalled by her behaviour and would like this dealt with. <br> <br> regards <br> <br> a client that will never do business with you again