ANSWER YOUR CALLS

Item: DirectAxis
Rating: 1
Author: Carmen S

I've been struggling the entire morning to get through to your call centre, every time my call is transferred to an agent they cut the call.. yes I understand you have high call volumes but that does not give your agents the right to cut a call. ALL I want to know is why my direct axis debit order was not collected! I don't want any issues next month.

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

20 Dec 2022, 10:35

Hello Carmen,

Thank you for reaching out to us.

Please accept our apologies for the service you received thus far.

We’ll provide you feedback via private reply shortly.

Team DirectAxis

DirectAxis's reply20 Dec 2022, 10:35

Official

Hello Carmen,

Thank you for reaching out to us.

Please accept our apologies for the service you received thus far.

We’ll provide you feedback via private reply shortly.

Team DirectAxis

Carmen S's updateReviewer Update

20 Dec 2022, 10:41

Good Day

Thank You for the prompt response.

I thought it could have been that but didn't want to assume. But Thank You I appreciate the feedback :-)

Carmen S's update20 Dec 2022, 10:41

Reviewer Update

Good Day

Thank You for the prompt response.

I thought it could have been that but didn't want to assume. But Thank You I appreciate the feedback :-)