LW
Lucinda W
1 reviews | Active since Oct 2010
18 Aug 2023, 08:06
Annoyed
I have a loan with direct axis, I have been paying my loan as agreed, today the 18th August 2023 Direct Axis decded to debit my account with the instalement which is only due on the 20th, my Standard bank account is currently in overdraft due to this and Standard Bank willm charge me for this amount, a R550 deposit was made into my account which i wanted to use to take my sick son to the DR now i dont have funds because you decided to take money from my account on an un-authorised date, I think i should refer the matter to the Ombudsman cause as far a i know its ******* to debit a clients account on an unauthorised date
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DirectAxis's replyOfficial
18 Aug 2023, 08:31Hello Lucinda,
Thanks for reaching out to us.
During the application process you were advised of our debit order process. Since were unable to deduct debit orders on public holidays and weekends, your debit order ran today.
Once the debit order reflects we will escalate the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
During the application process you were advised of our debit order process. Since were unable to deduct debit orders on public holidays and weekends, your debit order ran today.
Once the debit order reflects we will escalate the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply18 Aug 2023, 08:31
Official
Hello Lucinda,
Thanks for reaching out to us.
During the application process you were advised of our debit order process. Since were unable to deduct debit orders on public holidays and weekends, your debit order ran today.
Once the debit order reflects we will escalate the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
During the application process you were advised of our debit order process. Since were unable to deduct debit orders on public holidays and weekends, your debit order ran today.
Once the debit order reflects we will escalate the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis