Angry customer
To all you *********** people,
You had been requested by Capitec Bank on 30/06/2021 to change the debitorder status and I have subsequently done the same on the 10th of July 2021 as below. The emails had been read and yet nothing was done. When calling you guys, one hold on forever.
Please sort out your **** and stop debiting the FNB account and do as you have been requested to do.
Thanks B. Fourie
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DirectAxis's replyOfficial
25 Aug 2021, 10:59Hello Barbie, Thanks for responding to us. We are sorry that you feel this way about our company. We will do our best to ensure that we rebuild and regain your trust. As per your credit agreement you are required to call in as debit order & banking changes can only be done telephonically. We have escalated your request to a consultant who will reach out to you soon. Team DirectAxis
DirectAxis's reply25 Aug 2021, 10:59
Official
Hello Barbie, Thanks for responding to us. We are sorry that you feel this way about our company. We will do our best to ensure that we rebuild and regain your trust. As per your credit agreement you are required to call in as debit order & banking changes can only be done telephonically. We have escalated your request to a consultant who will reach out to you soon. Team DirectAxis