ANGRY AND UPSET CLIENT

With the lockdown I app**** for a Covid 19 Relief, for 3 months, which was approved on 23 April. I was under the impression that I am covered for April, May and June. End of July a payment was submitted by Direct Axis and paid by me. They offered me another 2 months relief, which was for August and September. Still all good. End of October they submitted a 2 X payment and the 1 X payment was returned by the bank, due to no funds. I made another payment in November as per agreement. I was heavy upset and endless emails to Direct Axis, phone calls etc, but still today the matter is not resolved. They said that I was not covered for April and then I said but if that is true, WHY DID YOU TAKE A PAYMENT IN JULY.

I had a cover for 5 months, whereas I paid 3 instalments. Calculation from April to today give you 8 months = 5 X Covid 19 + 3 Payments = 8... ****WHAT DON'T THEY UNDERSTAND.

I get messages everyday and this after they emailed me and stated that they see that they are at fault. They are busy with the Covid 19 department, which closed the file and will re-open it and transfer the said shortfall, to cover the arrears payment, and this is from 2 November 2020.

In the mean-time I am harassed and due to this have health issues (Shingles- due to stress) and extra bankcharges etc. WHO IS GOING TO PAY FOR THIS..and if I do a credit check on my name and there is a default (after many years of having an exceptional record) I will have to take the matter further.

I am sick and tired of Direct Axis who does not answer their emails and if I phone get cut-off.