*********** and nonsensical service

I settled their loan on the 26th August, then I called to get a paid up letter. To my dismay, I paid more than what was required and I was told to wait for my refund to be paid back then only I can get a paid up letter. Today I called asking why my refund has not being paid back to me, I was then assured that no later than tomorrow I will receive it.

When I check my emails I discover that they want tons of documents from me to get my refund back and get my paid up letter, things which were never communicated. I am livid by direct axis. They are *********** and nonsensical!!!

I want my refund and paid up later!!! I don’t owe them a cent and refuse to be taken from post to pillar like this.