SL
Sannie L
1 reviews | Active since Jul 2012
27 May 2021, 12:44
Am not happy with the service
I spent so much air time trying to get through to the customer care number *** and *** yesterday. I get consultants saying they transferring me only to get the call cut off continuesly . I got retrenched and made arrangements with IUA insurance, according to IUA insurance they have been paying my loan instalments for the past two months, but DirectAxis is continuing to debit my account and I do not understand why. I would like to be reimbursed the payment debited from my account for the past 2 months and for the debit orders to stop.
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Replies (2)
DirectAxis's replyOfficial
27 May 2021, 15:03Hello Sannie, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply27 May 2021, 15:03
Official
Hello Sannie, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
SL
I was contacted by your claims department, I was assured the amount will be refunded back into my account within 10 working days (which ended yesterday) and I am still waiting. Am very upset by all this. Can I please have my money, if it was my payment that was not on time by now I would be handed over.
Sannie L's updateReviewer Update
11 Jun 2021, 06:46I was contacted by your claims department, I was assured the amount will be refunded back into my account within 10 working days (which ended yesterday) and I am still waiting. Am very upset by all this. Can I please have my money, if it was my payment that was not on time by now I would be handed over.
SL
Sannie L's update11 Jun 2021, 06:46
Reviewer Update
I was contacted by your claims department, I was assured the amount will be refunded back into my account within 10 working days (which ended yesterday) and I am still waiting. Am very upset by all this. Can I please have my money, if it was my payment that was not on time by now I would be handed over.