All round disgusting service

I paid up my loan account with your company and I tried to confirm if payment was received as I paid it up via EFT. I tried ALL DAY yesterday to get through, but to no avail. When I eventually got through., I was greeted by a very abrupt Sumaya (please listen to the call, I called in around 17:00). She was so rude. just put me on hold, told me that she is checking my account, then she told me very rudely that she is restarting her system. I mean come on! Then I called in again today, spoke to a Tokozani, she was also very rude, and I was upset because I have to hold and hold and hold hold everytime I call you people! Then to top it all off, she transfers me to 'someone else', then the phonecall was cut! What kind of customer service is this! I demand and apology from you people and I want to know if my money was received and if the account is now closed. I would like to know today please. And I want my paid up letter today. I would not have been so upset if my querry was treated with a level of customer service that one would explect from such a huge corporate.