After being told to expect money within 24 hours, loan declined to due FALSE information

<p>I app**** for a loan with DirectAxis more than a week ago. They took so long to get back to me that they had to re-quote me on the original loan, and finally I was told that everything was approved and that I would be paid out within 24/48 hours - that was last Monday (3 Feb). After receving no money and no feedback, I started calling them every single day, and every day I was told that the application was being processed and I would receive an sms and be paid out within 24/48 hours.<br /><br />FINALLY, after spending over 3 hours on the phone being passed from department to department and having to explain and re-explain the situation to countless people, I got through to Esmerelda from the call centre who told me that the problem was that the bank account I used on my application didn't have a salary history - at which point I explained that my company had recently been converted from a Sole Proprietorship to a Pty(Ltd) and so instead of receiving funds into my personal business account, I would now be receiving a salary into a different personal account from Feb this year. I DID SEND A FULL INCOME HISTORY for my previous bank account. They have bank statements for BOTH bank accounts and can clearly see that I quality for the loan. I told Esmerelde that if we need to switch bank accounts to expedite the process that would be fine, she said she would have her manager, Xolani, call me back to discuss the way forward. Nobody called me back.</p> <p> </p> <p>The next day I CALLED AGAIN and got through to Carla Beckett at the Credit Department who told me that my loan had been approved on the 30th of January. But still nothing was paid. I then finally got through to Stephanie from Validations who said that they Credit Department would have to re-do my deocuments with the new bank account details, and that the underwriters would call me back. Surprise surprise - no-one ever called me back.</p> <p> </p> <p>I then received an sms stating that my laon was declined. Shocking. I had to call back again to be told that it was because I've only been employed for a month......... ARE YOU KIDDING ME?! I've spent countless hours and money on phone-calls explaining that the one bank account has no salary history, whilst the other one (for which they have ALL required statements) has a FULL and CLEAR income history. I've spent time and money calling this company with NO resolution or effort for resolution on their part.<br /><br />They have bank statements from both of my bank accounts and can clearly see that I've been receiving more than enough income for over 10 years.<br /><br />I cannot get through to a manager, or to anybody I've spoken to before, because they have no direct numbers, and the people at the call centers refuse to let me speak to a manager or put me through to the appropriate people. When I do get put through, I've been on hold for up to 20 minutes waiting for them to answer the phone.</p> <p> </p> <p>I'm a customer who qualifies for this loan, has a good credit record, and was declined a loan based on false information because of this company's incompetence. This loan was needed urgently and I am now suffering because of their inability to process my laon correctly.</p>