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Palesa M
1 reviews | Active since Aug 2018
28 Nov 2018, 10:24
Affordability assessment conducted without my knowledge and consent
As per TransUnion credit report, this company has conducted an affordability check on me on 2018/10/19 without my knowledge nor consent. I have never been in contact with this company nor have I ever requested anything from them whatsoever. I am extremely upset and I am request to dispute this matter.
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Replies (2)
DirectAxis's replyOfficial
28 Nov 2018, 11:16 Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
DirectAxis's reply28 Nov 2018, 11:16
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
DirectAxis's replyOfficial
07 Dec 2018, 12:18We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know.
DirectAxis's reply07 Dec 2018, 12:18
Official
We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know.