JJvV
Jason Jansen van Vuuren
1 reviews | Active since Dec 2020
19 Feb 2021, 10:25
Advance amount
It is the second time that DitectAxis has taken money grom my account when there is an advance amount already. They do not return calls or talk to a person properly when you ask about the advance amount. Just transfer you from one person to another.
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
19 Feb 2021, 11:35Hello Jason,
Please accept our sincerest apologies for the delay in getting your refund paid out to you. We have re-escalated the matter onto our Accounts Team and will ensure your query is prioritised.
We will let you know as soon as we’ve gathered more information.
Team DirectAxis
Please accept our sincerest apologies for the delay in getting your refund paid out to you. We have re-escalated the matter onto our Accounts Team and will ensure your query is prioritised.
We will let you know as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
DirectAxis's reply19 Feb 2021, 11:35
Official
Hello Jason,
Please accept our sincerest apologies for the delay in getting your refund paid out to you. We have re-escalated the matter onto our Accounts Team and will ensure your query is prioritised.
We will let you know as soon as we’ve gathered more information.
Team DirectAxis
Please accept our sincerest apologies for the delay in getting your refund paid out to you. We have re-escalated the matter onto our Accounts Team and will ensure your query is prioritised.
We will let you know as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
JJvV
Jason Jansen van Vuuren's updateReviewer Update
19 Feb 2021, 11:43Thank you for the quick response.
I do appreciate the assistance
I do appreciate the assistance
JJvV
Jason Jansen van Vuuren's update19 Feb 2021, 11:43
Reviewer Update
Thank you for the quick response.
I do appreciate the assistance
I do appreciate the assistance
DirectAxis's replyOfficial
19 Feb 2021, 11:55Hello Jason,
We have received confirmation from our Collections Team that you have been assisted and that everything has been sorted.
Please reach out to us should you require any further assistance.
Team DirectAxis
We have received confirmation from our Collections Team that you have been assisted and that everything has been sorted.
Please reach out to us should you require any further assistance.
Team DirectAxis
Best regards,
DirectAxis's reply19 Feb 2021, 11:55
Official
Hello Jason,
We have received confirmation from our Collections Team that you have been assisted and that everything has been sorted.
Please reach out to us should you require any further assistance.
Team DirectAxis
We have received confirmation from our Collections Team that you have been assisted and that everything has been sorted.
Please reach out to us should you require any further assistance.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
19 Feb 2021, 12:10You're welcome.
Best regards,
DirectAxis's reply19 Feb 2021, 12:10
Official
You're welcome.
Best regards,