ACCOUNTS NIGHTMARE

I am so tired of chasing you when your customer service don't even listen to me and just transfer the call when I say that I do not want to be transferred. A very tired sounding lady was very disinterested in helping me this morning at 09:59. Please listen to my call with her and revert back to me with your feedback. She just pushed me off the call to get rid of me which I do not appreciate. It is very unpleasant to phone your customer service because they don't listen and they don't seem to care at all.

I have been receiving messages, phone calls and emails from HP Attorneys to make a payment arrangement for account BLU72826S. I have been emailing and phoning them but they do not respond to me. I have paid the R5,000 on 30 Sep 2021 (as agreed) to the DirectAxis public recipient in my FNB banking app, as my app would not let me specify the account number otherwise. I used the reference BLU72826S. I hope that this is correct.

For the other account, I have paid R1,000 to account *** on 05 Oct 2021 with reference number VODS1N1C38SH. I am unfortuneately still getting threatening SMSes telling me that I did not adhere to the agreement and I am so confused at this point.

PLEASE can someone take 30 minutes out of their day to help me to correct the payments and / or my account as I don't understand why I am still getting messages and phone calls? I am reachable until 2pm every day. After that I work in the afternoons / evenings. Please don't phone me to explain the entire story over again. I just need help to sort out my accounts by someone who knows what they are doing. Not an overtired, droning voice of someone who doesn't want to be on the phone or at work. I need a sharp accounts person.