Account Statement

I am a client of Direct Axis and I have requested a statement numerous times so that I can settle my account. I have been told that I last month that it takes 5 working days. An e-mail was sent on my behalf to request it as the consultant stated that she cannot tell me over the phone, which was surprising. SO after two weeks I was forwarded an e-mail which did not have the state I was looking for. I contacted them this morning and a consultant stated that I cannot receive a statement again. I informed her that I needed settle this account but she just put me from pillar to post and just told me hold on the line which I hold for at least ten minutes and had to drop. This service is applauding