Account Settlement

I settled my personal loan with directaxis towards end of december and i called them to find out if the account has been closed . Just to get through their client services and customer services (different numbers by the way) is a complete nightmare. I was told that the account will be closed within next few days but it is still reflecting with a scheduled debit order also to note that their consultants always sound lost in what needs to be done. Tried to call today to ask but all their numbers are just disconnecting. can someone from this company please assist.