SM
Shaun M

1 reviews | Active since May 2015

11 Aug 2017, 09:07

Account settled,no paid up letter,no ITC update NO RESPONSE

<p>I settled my Direct Axis account in full 2 weeks ago.</p> <p> </p> <p>The company that Direct Axis used DMC has not responded to any of my queries,yet I have paid over R40 000 into their account to settle my Direct Axis account.</p> <p> </p> <p>I require Direct Axis to provide me with a paid up letter and to update ITC to R0 balance and closed status.</p> <p> </p> <p>I am now FEDUP WITH DIRECT AXIS AND DMC</p>

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Replies (2)
DirectAxis
DirectAxis's reply11 Aug 2017, 10:48
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

DirectAxis
DirectAxis's reply23 Aug 2017, 10:41
Official

Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis