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Theni M
1 reviews | Active since Dec 2018
15 Jun 2022, 13:58
Account settled, but still has balance
I have settled my account on the 6th June 2022 as per the settlement letter loaded from my account on the Wesbank website. Today when I checked my account it shows a balance of _+900,00. How is that possible? Account is paid off. I phoned them ,my call gets cut off. I have since forwarded an email to their customer service & collections department. I want this fixed now before, the debit order goes off.
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DirectAxis's replyOfficial
15 Jun 2022, 14:40Hello Theni, Thanks for reaching out to us. We're sorry about your unpleasant experience and are here to assist. Your account is in a process of closure and should be closed by tomorrow, there isn’t any balance due. We’ll continue to monitor your account and email you a paid-up letter as soon as it’s closed. Team DirectAxis
DirectAxis's reply15 Jun 2022, 14:40
Official
Hello Theni, Thanks for reaching out to us. We're sorry about your unpleasant experience and are here to assist. Your account is in a process of closure and should be closed by tomorrow, there isn’t any balance due. We’ll continue to monitor your account and email you a paid-up letter as soon as it’s closed. Team DirectAxis
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Theni M's updateReviewer Update
15 Jun 2022, 15:13Thank you so much for your prompt response. Will check on my side as well .Also will be awaiting the paid up letter.
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Theni M's update15 Jun 2022, 15:13
Reviewer Update
Thank you so much for your prompt response. Will check on my side as well .Also will be awaiting the paid up letter.