Account Query Not attended to

My DirectAxis Cashpower loan account was handed to MBD Inc for collection. On 31 July 2020 I paid over an amount of R60 814.20 to MBD Inc in settlement of my Cashpower loan. It has been over a month and no one at DirectAxis or MBD Inc can tell me if my account is reflects as settled at DirectAxis. I have for the past month been contacting DirectAxis requesting that they confirm that my account is settled and closed with no luck or feedback at all. Every time I call I am told someone will be in contact within 24 - 48 hours but its been a month and no one has made contact.

I am sure it cannot be too difficult to confirm if an account is settled and closed? Even a collection agency appointed by DirectAxis cannot tell me if my account is closed or not.

Can someone please look into my query.