1 reviews | Active since Aug 2016

18 Aug 2016, 11:34

Account paid up letter

<p>No paid up lletter a week after requesting for it. My account is paid and i want confirmation of account closure</p>

0
Replies (3)
DirectAxis
DirectAxis's reply18 Aug 2016, 11:37
Official

Hello, thank you for letting us know. You'll be happy to hear that your feedback is being looked into and that a consultant will be in touch with you. We hope to clear things up shortly.

DirectAxis
DirectAxis's reply22 Aug 2016, 12:20
Official

Hi

We are able to confirm that the matter is resolved. We have emailed you confirmation thereof.

Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,
DirectAxis Customer Relationship Management Team

's update22 Aug 2016, 12:23
Reviewer Update

Took the better part of 3 weeks to get the paid up letter. Only got it now after complaining. Not very good service