Account not closed after settlement paid 2 weeks ago

<p>very easy to get a loan but extremely dificult to get it closed!</p> <p> </p> <p>Please clear this account immediately!</p> <p>Debit orders are due to go off my account on Saturday 25th March and I paid in excess of R65k on the 9th March.</p> <p> </p> <p>The POP has the incorrect acc number on it because your call centre gave me the wrong details on the 9th March– please see below for my correct account number as it appears on my FNB online banking profile.</p> <p> </p> <p> ********** 0322 - Surely as a call centre you could have picked this up when i kept giving you my ID number!!! Waiting on the phone for Plus 15 minuites at a time to tell you the same details - confirming every time only to find that NOTHING has happened in the past 2 weeks of contacting you - What an aimless experience!</p> <p> </p> <p>I work in the finance department - it cant be difficult to check your bank statements for the 9th March and pick up my payment. IT's probably sitting there as an unallocated deposit!</p> <p> </p> <p>I want this done today!!!! failing whick i will report you to the ombudsman!</p> <p> </p> <p>Hayley Holtman</p> <p> ********** 224081</p> <p> ********** 228</p> <p> ********** 790</p>