Account nor closed after settlement amount paid

 Hello Melissa,  Thanks for reaching out to us.  Apologies for the inconvenience caused in the process of trying to get your account closed and for your account debit(s).  Thank you for your settlement payment, when requesting to have your account settled, a settlement amount is calculated instructing the account to prepare for closure. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.  If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.  We’d be happy to assist, you are required to send us the proof of payment as it is a banking requirement.   You may email all of the above to *** so that we can pass it onto our support team to speed up the process.  Team DirectAxis