ND
Nthabiseng D
1 reviews | Active since Oct 2017
21 Jan 2022, 09:13
Account is paid but not updated
I settled my account in 2007 and my status is still showing that I owe the loan and now I am trying to get Direct Axis to provide a letter they are not responding to my emails @ accountassist <***> I need the letter urgently before I lose my offer and be left stranded.
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Replies (3)ND
Nthabiseng D's updateReviewer Update
21 Jan 2022, 10:15all my emails are being read by someone at Direct Axis but no response i am going to lose my job offer if i dont get the letter
ND
Nthabiseng D's update21 Jan 2022, 10:15
Reviewer Update
all my emails are being read by someone at Direct Axis but no response i am going to lose my job offer if i dont get the letter
DirectAxis's replyOfficial
21 Jan 2022, 11:03Hello Nthabiseng, Thanks for reaching out to us. We apologise for your experience and the inconvenience caused. We understand your frustration and are here to assist. We have escalated your feedback to our Accounts Team for assistance. Team DirectAxis
DirectAxis's reply21 Jan 2022, 11:03
Official
Hello Nthabiseng, Thanks for reaching out to us. We apologise for your experience and the inconvenience caused. We understand your frustration and are here to assist. We have escalated your feedback to our Accounts Team for assistance. Team DirectAxis
ND
Nthabiseng D's updateReviewer Update
21 Jan 2022, 11:59this doesn't help me one bit as I have been through the account department and they couldn't help. my account was handed over to the attorneys then and I have been sent from pillar to post and have been on the phone for 2 hours
ND
Nthabiseng D's update21 Jan 2022, 11:59
Reviewer Update
this doesn't help me one bit as I have been through the account department and they couldn't help. my account was handed over to the attorneys then and I have been sent from pillar to post and have been on the phone for 2 hours