cS
carrie S
1 reviews | Active since Dec 2017
12 Apr 2021, 06:51
ACCOUNT IN ARREARS DUE TO DIRECTAXIS USELESSNESS
Since Covid started, you have made an error on the covid relief by only covering 4 of the 5 months of my loan, however after numerous (could be over 1000) phonecalls and smses you are still insisting that I am in arrears. This has left a bad mark on my ITC rating due to YOUR FAULT.
I keep being told, we are going to escalate it - how far up do you need to escalate it before it actually gets resolved.
I am sick of your consultant phonecalls and unfortunately they do get the abuse from me but it doesn't even help!!!
This has to be resolved ASAP and I don't know how more to get it resolved.
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
12 Apr 2021, 15:28Hello Carrie, Thanks for reaching out to us. We apologise for the inconvenience and difficulties you’ve been experiencing, we understand your frustration. Please know that we care about our customers and strive to provide them with excellent service. We’ll ask our support team to assist with the refund and closure and let you know as soon as everything has been taken care of. Team DirectAxis
DirectAxis's reply12 Apr 2021, 15:28
Official
Hello Carrie, Thanks for reaching out to us. We apologise for the inconvenience and difficulties you’ve been experiencing, we understand your frustration. Please know that we care about our customers and strive to provide them with excellent service. We’ll ask our support team to assist with the refund and closure and let you know as soon as everything has been taken care of. Team DirectAxis
cS
carrie S's updateReviewer Update
12 Apr 2021, 15:39Hi There
I don't need a refund....please read my message correctly or get someone from your company who actually is able to do something on the system, to call me.
You gave me 5 months covid relief by which I pay back with a loan (most rediculous) but you only had 4 months covered with this loan, therefore it is showing that I am in arrears by 1 month.
I don't need a refund....please read my message correctly or get someone from your company who actually is able to do something on the system, to call me.
You gave me 5 months covid relief by which I pay back with a loan (most rediculous) but you only had 4 months covered with this loan, therefore it is showing that I am in arrears by 1 month.
cS
carrie S's update12 Apr 2021, 15:39
Reviewer Update
Hi There
I don't need a refund....please read my message correctly or get someone from your company who actually is able to do something on the system, to call me.
You gave me 5 months covid relief by which I pay back with a loan (most rediculous) but you only had 4 months covered with this loan, therefore it is showing that I am in arrears by 1 month.
I don't need a refund....please read my message correctly or get someone from your company who actually is able to do something on the system, to call me.
You gave me 5 months covid relief by which I pay back with a loan (most rediculous) but you only had 4 months covered with this loan, therefore it is showing that I am in arrears by 1 month.