ACCOUNT IN ARREARS AFTER COVID RELIEF AGREEMENT - ALSO MOST INSANE I HAVE HEARD OF!!!!!

I app**** for payment relief in April - LET'S NOT FORGET THAT THERE IS NO SUCH THING AS RELIEF WITH DIRECT AXIS AND FNB!!! MOST INSANE!!!

I have been receiving statements stating that my account is in ARREARS???????????????? How the hell do you get this right?????

Direct Axis and FNB have NO CLUE how further into debt they are putting people in RSA - oh wait..........they DON'T care!!!!

Then on another note, I have been receiving emails that I REQUESTED a change from cash payment to a debit order on my account.........and that they are going to debit off my FNB ACCOUNT - I HAVE NEVER IN MY LIFE HAD AN FNB ACCOUNT?

Someone better call me ASAP about the above!!!