Account fully paid but debit order went through

Hello Ray, Thank you for reaching out to us. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closure process.  The process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. Creditors not affiliated with DirectAxis would still need to contact us to request the settlement quotation. Creditors make use of viewing your balance on your credit profile which is not always accurate and use incorrect banking details prolonging the closure.  If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.  You are required to send us proof of payment of the transaction.  Please send this to *** so we can handle the matter urgently.  Team DirectAxis