Account details not updated

Item: DirectAxis
Rating: 1
Author: lancelot S

I have requested that you update my banking details to a new bank about two months ago. This was never done and I am worried that my account will be in arrears. I have also been trying to contact you customer care center with no luck. Please resolve this as a matter of urgency.

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

25 May 2021, 15:41

Hello Lancelot,

Thank you for reaching out to us.

Please accept our humble apologies for the inconvenience caused while trying to get through to us to update your details.

We’ll ask our support team to take a look at your query. A consultant will be in touch with you.

Team DirectAxis

DirectAxis's reply25 May 2021, 15:41

Official

Hello Lancelot,

Thank you for reaching out to us.

Please accept our humble apologies for the inconvenience caused while trying to get through to us to update your details.

We’ll ask our support team to take a look at your query. A consultant will be in touch with you.

Team DirectAxis

lancelot S's updateReviewer Update

26 May 2021, 14:06

Still no response any of your consultants. Please note that I am in the process of closing the account you are debiting from.

lancelot S's update26 May 2021, 14:06

Reviewer Update

Still no response any of your consultants. Please note that I am in the process of closing the account you are debiting from.